What We Put in Writing

Warranty & how we stand behind our glass

The plain version first: we do not publish term-year warranties, and this page promises no coverage beyond written practice. What is covered in writing: glass that arrives broken on our truck is replaced, and every reported deviation gets a written reply from Quality Control. On coated glass the warranty is the maker’s; our part is processing to the maker’s published guidelines, and certification is what attests it.

Request a quote What is covered

Reported · Inspected · Answered

What we stand behind, in writing

Three commitments run through every order. None is a slogan; each is a working procedure with the paperwork behind it, and where a maker’s warranty is involved, the warrantor is the maker.

The maker’s warranty on coated glass

On coated glass such as SunGuard, the warranty is Guardian’s, and its terms are Guardian’s. Coated glass keeps its maker’s warranty only when it is processed to the maker’s published guidelines; that is what certification attests. We process SunGuard as a Guardian-certified fabricator, certificate HA220726. The certified scope is SunGuard SN, DS and HP, plus ClimaGuard coatings, at 4, 6 and 8 mm.

A coating warranty is not something a fabricator grants. Our part of it is processing to the guidelines, and certification is what attests that. For the warranty terms that apply to your build-up, in or outside that scope, ask in the quote request; the answer comes in writing. What each certification covers →

A written reply from Quality Control

Report a size or spec deviation, or a complaint on a delivered batch. Size or spec deviations are inspected by Quality Control, on site where needed, and reported in writing; where the fault is ours, the pieces are corrected or replaced.

That holds for every reported deviation: an inspection by Quality Control, and a reply in writing you can file with the project records.

The breakage boundary

Report a broken or out-of-size piece with the delivery note number, the piece references, and photos. That is where the report starts. Glass that arrives broken on our truck is replaced. Glass broken during your unloading or afterwards is re-quoted as a new order; send the piece references and we issue the proforma.

The same boundary is in the FAQ on the landing page. Read it in the FAQ →

We do not publish term-year warranties. A term of years would promise more than our written practice backs, so we put the practice itself in writing instead. If your project needs specific warranty terms, put them in the quote request; what we agree, we agree in writing.

The Paper Behind It

Three documents carry the practice

Delivery note: emailed after each delivery for your confirmation; its number is what opens a breakage or deviation report.

QC reply: the inspection’s outcome, in writing; the document your project file keeps.

Certificate HA220726: Guardian’s certification of our processing, renewed annually; the document pack behind it comes with your quote or on request. The certifications page →